Shipping policy

Order processing

Orders are processed and dispatched within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

After dispatch, delivery usually takes 6–9 business days. This is an estimate and may vary during busy periods (such as Black Friday and the holiday season), due to carrier delays, weather, or customs checks.

Shipping costs

Shipping costs for your destination, if any, are always shown at checkout before you pay.

Order tracking

As soon as your order ships, you will receive an email with your tracking number so you can follow your parcel until it is delivered.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in our prices. Delays caused by customs are outside our control.

Delayed, lost or missing parcels

If your parcel has not arrived within the estimated time, or the tracking shows "delivered" but you did not receive it, email us at shopmarket190@gmail.com or use our contact form within 30 days of the estimated delivery date. We will open an investigation with the carrier and, if the parcel is confirmed lost, we will send a replacement or give you a full refund.

Wrong address

Please check your shipping address carefully at checkout. We are not responsible for parcels delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible. We can only change the address before the order is dispatched.