Refund policy
At Yoracare, we want you to love your scalp care routine. If something is not right, we are here to help.
30-day returns
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unopened, with the original seal intact and in their original packaging, together with your order number or proof of purchase.
Items that cannot be returned
For hygiene and safety reasons, we cannot accept returns of:
- Opened, used or unsealed hair and scalp care products (bars, conditioners, oils);
- Items without their original packaging;
- Free gifts and gift cards.
How to request a return
Email us at shopmarket190@gmail.com or use our contact form with your order number and the reason for the return. Once your request is approved, we will send you the return instructions and address. Parcels sent back without an approved request cannot be accepted.
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.
Refunds
After we receive and inspect the returned item, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few additional days to show the credit.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us at shopmarket190@gmail.com within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund, at no extra cost to you.
Exchanges
We do not offer direct exchanges. Simply return the item following the steps above and place a new order for the product you want.
Right to cancel (UK and EU customers)
If you live in the United Kingdom or the European Union, you also have the legal right to cancel your purchase within 14 days of delivery, as described in our Terms of Service. This right does not apply to sealed products that were opened after delivery for hygiene or health reasons.
